MESHBOUTIQUE COVID-19 POLICY

MESHBOUTIQUE COVID-19 POLICY

As the world is responding to COVID-19 in order to contain and cure the virus, we have a social responsibility to ensure the health and safety of our team and you - our amazing customers. We are taking precautionary measures to ensure that you can continue to shop your self-care products while social distancing, with no disruptions whatsoever.

CUSTOMER EXPERIENCE

Our team is working from home for the coming weeks but we’re still here to answer all your questions (via email, DMs and phone).

ORDER PROCESSING

We will be processing orders as normal while they continue to maintain a high standard of hygiene & safety by using face masks and gloves, sanitising equipment and implementing precautionary in-house protocols. 

SHIPPING

International and domestic orders are also processed as normal however there are slight changes to how you receive your parcel such as removal of ‘signature on delivery’ service from some of our service providers to minimise the risk of spreading the virus. Some countries under mandated quarantine may also experience shipping delays. 

CANADA

Your parcel can now be delivered without signature to minimise contact and spread of the virus. However, if you are required to pick up at your local post office, you will still need to present but the staff member will sign on your behalf. 

INTERNATIONAL

Please also note that orders will be processed as normal but depending on the country quarantine policies of your country, there could be potential delays. 

RETURNS

For your convenience, we also have extended our return policy from 30-days to 60-days until further notice.

Disclaimer: This policy and our service promise may change from time to time depending on the rapidly changing impact of the outbreak of Coronavirus (COVID-19) on our operations and our service providers. We will continue to update our policy and inform you on how this impacts your orders to the best of our ability.